Data obtained by the BBC shows people spending more time on hold - with many paying while they wait. read whole article

Related Links

  1. Universal Credit roll-out delayed further
  2. Don't ignore MPs' universal credit vote, Sir Edward Leigh warns
  3. Universal credit may 'take decades to perfect'
  4. Archbishop calls for cut to universal credit delays
  5. Universal credit: Labour secures emergency debate on rollout
  6. Doubts raised over Universal Credit roll-out
  7. Universal Credit wait a key factor in rent arrears, says DWP report
  8. Universal credit: MPs urge government to cut waiting time
  9. Harley-Davidson may face credit downgrade because of EU tariffs
  10. Esther McVey apologises to MPs over Universal Credit claims